Personality evaluation via questionnaire and workshop,
Determined learning styles of all departments and teams,
Identify risk areas,
Develop key performance indicators.
Set SMART goals for teams and individuals,
Design daily action plans to be implemented by management.
I became a quadriplegic when I broke my neck in February 2008. I was a financial Adviser based at Liberty Durbanville, Cape Town.
Following my accident, I have not been able to perform the duties of an adviser, but have taken on the role of high-performance coach at Liberty head office in Century City, Cape Town.
I have trained most of the new consultants personally on disability and dreaded disease since 2010.
I have run management courses on performance management for the sales managers of the franchise units at Liberty.
I help the new financial advisers understand how to explain the benefits disability cover as part of a comprehensive financial portfolio.
I present a no holds barred presentation with photographs included of my accident and my rehabilitation in the hospital.
I offer personalised one-on-one training sessions, including role-play and telephone techniques.