FAQ

Why haven't I received my activation email?

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There can be several reasons why you did not receive an activation email.

  • There was a typo or error in the email address when you registered.
  • For some reason, you might not have successfully registered an account.
  • The automated activation email message was caught by your spam filter.
  • Your email provider might have blocked the automated email message.

Here's what you can do:

  • Check your spam or junk mail folder for an email from us.
  • Add our email address to your email contacts or approved senders list.
  • Try registering again with the same email address. If the account already exists, you'll see an error indicating that there is a duplicate email address.
  • From the login page, click Reset my password. The password reset message will activate your account.

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