FAQ

I made an EFT payment via the payment gateway, but I have not received my welcome mail?

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We are glad to hear you are keen to get started 🙂
If you have selected to pay via EFT on the payment gateway, the payment may be delayed by 24-48 hours (usually because of different banks being involved), so we need to give it a day or 2 to clear, then the system will notify us and you will receive the welcome email.
Please first confirm that the funds definitely went off your account.
Once you have confirmed above, please let us know if you have not received a welcome mail more than 48 hours after payment
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