FAQ

I have joined, but my "gifted" membership has not been allocated?

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If you have chosen the option to "pay upfront", you will receive your second account coupon immediately (via email, please also check your spam folder).

If you have chosen the option to pay in two installments, your second account coupon will be sent one month after you join upon receipt of your 2nd payment.

The reason for this is to ensure that you (our main member) have a full month to decide if you are happy with your membership before your "gift" membership is activated. If we sent the gift membership immediately and you decide to cancel, but your "gift" membership party would like to continue, this would cause chaos, we trust you understand.

At this stage, we do not require any details for the person you wish to gift the membership to. Once you receive the voucher code, you can pass it to your "chosen one" and they can join using the voucher code and set up their own profile using their own details, a different email address to you, etc).

Please note that the "gift membership" offer expires 31 January 2019 (if you purchase after 10 pm on 31st of January, you do not get the 2nd free membership).

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