FAQ

How do I cancel my subscription?

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We are sorry to hear that you would like to cancel your membership to The Lions Den.

Please complete this feedback form HERE for research purposes, as we are continually striving to improve our offering and service.

Please note that if you decide to re-join at a later stage, you will need to pay a re-joining fee.

See the FAQ's under "re-joining" for further details about this.

Buyer Cancellation ON PAYFAST

If a buyer has opted to register an account with PayFast they can cancel a subscription from their PayFast account at any given time by following the below steps:

  1. Log into your PayFast account
  2. Navigate to the "transactions tab" and click on "subscriptions"
  3. Under "Your Subscriptions", retrieve the subscription that you would like to cancel
  4. Click on the "X" icon next to the subscription to cancel
  5. Click the "Submit" button to confirm the cancellation of the subscription

*NB If a buyer has not registered an account with PayFast:

Go to the Payfast registrations page and register the account using the same email address that is linked to the subscription you want to cancel.

Here is the Payfast registration page:

https://www.payfast.co.za

Click on "sign up"

Complete your details (using the same email address you used to sign up for The Lions Den)

Choose a password.

SELECT THIS:  I have read the End User Agreement and agree to be bound by it

DESELECT this: I want to receive online payments

Click on "next" and you will receive a verification email in your inbox with a link that you need to verify your free account with Payfast.
Once you click on the link in your email, you will be taken directly to your Payfast account with details of your subscription or ad hoc agreement, where you can cancel your subscription payment.
If you have any issues or are unable to cancel your subscription, please contact Payfast directly:+27 (0)21 300 4455
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